Tip of the Week – February 9, 2011
What are your thoughts when it comes to providing customer service? Is good, good enough these days? You know the level of service you demand (or would like to demand) as a consumer, therefore you should strive to exceed that bar with your own 
customers.
When company’s begin to cut corners in a falling economy, the one thing they should NEVER skimp on is the care they extend to the people who buy or are considering buying from them. To stand head and shoulders above the competition, the name of the game is give, give, give, and then, give some more.
I am not suggesting you give away the farm, after all, you are in business to make a living. But always be looking for ways you can provide a better experience, a better response, a better outcome to those with whom you are trying to build relationships.
In honor of Valentine’s Day, I have two questions –
- How will you give the customers and prospects you love, some more love?
- What can I do to extend more love to you?
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2 Comments
Customers are important, but I suggest there is one group that’s slightly more important: your employees. Unless you are a one-person operation, those employees are your face to the customer and the ones who really provide customer service and if they aren’t happy, it shows to the customer.
Make sure your employees know they are important and genuinely appreciated and it will show in customer service and your profit margin.
Bob, You are so right! Thank you for pointing that out. 🙂 That could be an entire post in itself. But you’ve gotta give “love” and appreciation and support to your best support structure (your employees) on a regular basis if you want them to perform with excellence. Great comment! Shannon
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