Strategies and Tactics for Women by Dr. Shannon Reece

21 Customer Service Tips from Real Life Examples

May 16, 2011 – 5:00 am

As business owners, we service customers.

But as consumers, we are the customer, and we want top-notch service just as much as anyone does.

Often it’s the experiences we have when we walk in the shoes of the customer that open our eye to how we can do things better.

So last week we asked –

What’s the story behind your favorite customer service experience, where you were the customer, and what did you learn from it that you’ve applied to the way you do business with your customers?

The stories that came flooding in were fantastic examples of Continue reading →

By Dr. Shannon Reece | Posted in Question of the Week | Tagged businesswoman, customer service, customer service strategies, entrepreneur, question of the week, startups, strategies for women | Comments (7)

A.W.E. Spotlight – Alicat Caregiver

May 12, 2011 – 5:00 am

In an effort to always bring you the latest and greatest information, I am happy to present another installment of our Advisory of Women Entrepreneurs Spotlight interview series.

We designed this series to, not only showcase our community of amazing women entrepreneurs, but to also share their best tips, strategies and insights for wanna-be and established women entrepreneurs. Our mission for this community is to bring an incredible group of women together to inspire, motivate, and support women in business by networking, collaborating, and, in the case of this spotlight series, showing you why they shine so brightly!

Today, we continue this series with an incredibly courageous woman who decided to grab hold of her future with both hands and turn her life right-side up, President of Alicat Pet Service, Alison Kero. Continue reading →

By Dr. Shannon Reece | Posted in Spotlight on Success Episodes | Tagged Advisory of Women Entrepreneurs, Alicat Pet Service, Alison Kero, AWE Spotlight Interview, businesswoman, entrepreneur, startups, strategies for women | Comments (3)

Spring Up New Growth in Your Business

May 11, 2011 – 9:33 am

Tip of the Week – May 11, 2011

It’s spring! For those of you who have endured a really difficult winter, I’m sure you are looking forward to a breath of fresh air with spring. Spring is the season of new growth, which brings to mind the question — what are you doing right now to attract new growth in your business?

It’s really easy to just get into the mode of “going with the flow” when it comes to your networking. But perhaps it’s time to shake things up a bit.

When was the last time you sought to build relationships with the key influencers in your niche?
What are you doing to stay ahead of the curve in your market, to bring the latest and greatest information to your audience? Continue reading →

By Dr. Shannon Reece | Posted in Tip of the Week | Tagged businesswoman, client attraction, entrepreneur, grow your business, networking, new leads, startups, strategies for women, Tip of the Week | Comments (4)

Question of the Week – May 9, 2011

May 9, 2011 – 11:00 am

This week’s question is –

Top Tips for Treating Your Customers Like Gold:
Even though you service customers in your business, you’ve often been in the shoes of the customer hoping to get top-notch service.

What’s the story behind your favorite customer service experience, WHERE YOU WERE THE CUSTOMER, and what did you learn from it that you’ve applied to the way you do business with your customers?

Why should I join the discussion?

Because this online forum is a great place for us to exchange ideas, learn from each other and network. My goal is to unite successful women entrepreneurs to share our insights and solutions to the challenges we most commonly face in our businesses.

How do I get involved?

Every Monday I will post a new Question of the Week. This is a great opportunity for you to bring your expertise to the table. Using the link below, please submit a one paragraph response before the deadline, and the following week I will share our community responses on my blog.

CLICK HERE TO SUBMIT YOUR RESPONSE

I look forward to your response to this week’s question! If you have any questions you know where to find me. Have a great week!

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By Dr. Shannon Reece | Posted in Question of the Week | Tagged businesswoman, customer service, entrepreneur, question of the week, startups, strategies for women | Comments (0)

41+ Must-Read Business Books for Solopreneurs

May 9, 2011 – 5:00 am

As a business owner, it is important to always keep learning in order to keep growing your business. One way to accomplish this goal is by reading great business books. I certainly have my top picks (my latest favorite is Carol Roth’s, The Entrepreneur Equation), but last week we wanted to know about yours, and asked –

Whether you have a formal degree under your belt or not, you must keep learning in order to keep growing. There are a myriad of business books on the market, some new and others timeless resources for success.

What one business book is on the top of your greatest list of all time, AND what is the biggest lesson it taught you about business?

This question shined the spotlight on some amazing books, Continue reading →

By Dr. Shannon Reece | Posted in Question of the Week | Tagged books for solopreneurs, businesswoman, entrepreneur, Must-read business books, question of the week, startups, strategies for women, Top Business books | Comments (7)

A.W.E. Spotlight – Where Did the Money Go?

May 5, 2011 – 5:00 am

In an effort to always bring you the latest and greatest information, I am happy to present another installment of our Advisory of Women Entrepreneurs Spotlight interview series.

Today, we continue this series with the brilliant and entertaining President of http://www.BareBonesBiz.com, Ellen Rohr. Continue reading →

By Dr. Shannon Reece | Posted in Spotlight on Success Episodes | Tagged Advisory of Women Entrepreneurs, AWE Spotlight Interview, BareBonesBiz.com, business plan, businesswoman, ellen rohr, entrepreneur, startups, strategies for women | Comments (2)

How a Little Mud Can Lead to a Fresh Perspective

May 4, 2011 – 9:34 am

Tip of the Week – May 4, 2011

If you have been feeling blue with the dredges of winter too slowly receding, and spring rain just making everything muddy, then it’s time to breathe some sunshine into your life with a fresh perspective.

Just like the weather, your business goes through muddy seasons too. How you perceive these periods is completely within your power.

The most successful people learn how to be grateful for the challenges, as much as they are for the victories. There is tremendous value is both, if you are open to seeing and leveraging it.

If your business has been feeling a bit “muddy” lately, perhaps you need to spend some time making mud pies, rather than worrying about the dirt.

By shifting your perception of your reality, and looking for the benefits woven into your current situation, you will be open to discovering the gifts of perseverance, and gratitude for every lesson in life, no matter how painful.